I need to prepare an SLA for Desktop Outsourcing. Can someone please help me with what details I need to include? I'm having difficulty getting started. THANKS!

-- Michael Jeffries (utrixr4kidz@yahoo.com), November 24, 2003

Answers

here's one- it's not on outsourcing, but it may help... http://www.csd.sc.edu/Sup port/SLA.shtml

-- Christian Sarkar (christian_sarkar@bmc.com), November 24, 2003.