Monday 30th July 2001 8:33am

Internet bank records wiped after upgrade fiasco

Customers forced to wait for a paper statement...

Lloyds TSB has accidentally wiped the records of 1.6 million online customers during a computer upgrade.

A bank spokesman confirmed to Sunday Business that the final stages of a ?250m project to integrate Lloyds and TSB systems, combined with a project to give customers real-time account information, had produced a glitch which wiped the transaction records of online customers.

Those customers who were used to getting their account information through the bank's lloydstsb.co.uk site had to be content with a paper statement.

A company spokesman told the paper: "The information is all still there in the bank's own systems but customers just can't see it when the log on to their accounts over the internet. They can see their balance in any of their accounts, but not how those figures have been arrived at."

According to Jupiter MMXI, Lloyds TSB has the most developed internet banking arm in the country, with 16 million customers.

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-- Anonymous, July 31, 2001